We at Greyfest understand that sometimes things go wrong and you need to change your mind about a booking or purchase so here is our refund policy.

Physical Items such as the mugs and merchandise may be returned within 2 weeks of purchase if you change your mind as long as they are unused and in new condition. A full refund of the item only without the original postage will be given.

Wristbands can be given to another to come in your place, they are transferable before use. However, they may not be used on one day and given to another on the 2nd day.

Entry tickets can be refunded within 2 weeks of booking them.

Stallholder bookings can be refunded no less than 30 days of the event date.

Refreshment stallholders need to request a cancellation no less than 45 days notice.

Should the event be cancelled then all tickets will be automatically refunded.

Should the event be postponed then ticket and stallholders will be notified of the new date via email and all tickets will be valid for that date. Should this date be not suitable for your attendance then a refund will be issued if a request is made within 1 week of the new date being announced. The announcement will be made on Facebook, this website and via an email being sent to the booking email address. Please ensure that you keep us updated with a current email address or follow the group on Facebook. This is due to us being allowed time to find replacement stalls.

Once you notify us that you wish to cancel this will be final unless you make contact to let us know that you have changed your mind. If we have a replacement booked following your cancellation then they will take priority for the booking.

No refunds will be given until any sent tickets or wristbands are returned and received by us. These must be received before the date of the event. 

Any refund will be the face value only, minus the postage cost and an admin fee per order of £2.

Refunds due to event cancellation will not incur a fee.

All cancellation requests to be made in writing.